As part of our day-to-day business we need to collect personal information from our clients and prospective clients to ensure that we can meet their needs and provide them with information about our services. Your privacy is important to us and it is our policy to respect the confidentiality of information and the privacy of individuals. We are firmly committed to protecting your personal information and maintain high standards to safeguard and protect information in a fair and lawful manner. This Privacy Policy outlines how we manage your personal information supplied to us by you or a third party in connection with our provision of services to you, or which we collect from your use of our services and/or our application process website. This Privacy Policy also details your rights in respect to our processing of your personal information. Our Privacy Policy will be updated and reviewed from time to time and will be updated appropriately. Any personal information we hold will be governed by our most current Privacy Policy. If you do not agree with the provisions set forth herein, you should not use the services provided by A.S.K GENVA LIMITED. Residents of the European Union/European Economic Area should read this Privacy Policy in conjunction with the GDPR Informational Guide and Cookie Policy located on the A.S.K GENVA LIMITED website.
We will gather any information which is required to enable us to provide you with the service you have requested. We may also require additional information to meet our legal obligations. Below is a non-exhaustive list of information we may gather to meet these requirements:
In accordance with our obligations as an FCA authorised and regulated firm, we record and retain all communications between A.S.K GENVA LIMITED and our customers. This includes phone calls, webchats and emails.
We are required to verify all our customers identity and residency information. We will strive to do this electronically, however this is not possible in all cases and so we may require either original or certified copies of documents as evidence.
We require this information to fulfil our legal obligations and our contract to you. It allows us to facilitate your non-advised investment. As a Dividendsviw user, it allows us to provide you with account aggregation services. We also require this information for the following specific reasons:
We will never share information which is not necessary for the transaction of your contract, or to fulfil our legal obligations. We have legal contracts in place with any company we share data with, so we know exactly how they store and use this information. We will never sell your data.
A.S.K GENVA LIMITED have appointed Creditsafe Business Solutions Limited (Creditsafe) to act as the credit reference agency for the purpose of verifying the identity of all A.S.K GENVA LIMITED customers. To this end, we may pass personal information relating to you to the credit reference agency in order to verify your identity. For further details relating to the use of your personal data by Creditsafe, please refer to their privacy policy:
A.S.K GENVA LIMITED is committed to ensuring that your data is secure. In order to ensure no unauthorised access or disclosure, we have implemented a range of physical, electronic and human measures to secure the information we gather, below are two examples of security measures we use:
GDPR introduced the 'right to erasure' which means you are able to ask companies to delete your data. However some companies, including A.S.K GENVA LIMITED who are authorised and regulated by the FCA, have additional record keeping responsibilities. Below is a summary of how you can remove your data, if you no longer want to be an A.S.K GENVA LIMITED customer, and the data which falls under the record keeping requirements:
While A.S.K GENVA LIMITED takes all possible measures in order to secure your account, we recommend you follow best practice to help keep things safe:
Never share your passwords, passcodes or any other login details with anyone else. We also recommend that you don't store passwords, passcodes or any other login details on your device. In the event that you lose your device, or if you believe someone else may know your login details, please inform A.S.K GENVA LIMITED immediately so we can stop the service on that device. Get in touch with us as soon as possible if you feel someone may know your login details or if you lose your device. If you haven't already, we also recommend that you setup a passcode or fingerprint recognition to access your device where possible (details of how to do this should be found in your device instructions).
We recommend not leaving your device unattended while using the website, or unlocked. Think carefully about when and where you access the website; try not to do so when people are able to look over your shoulder and see your screen. The website is designed for use on standard, unmodified devices; use of the website on a jailbroken or rooted device is entirely at the user's own risk. A.S.K GENVA LIMITED will always aim for the website to be updated in line with each major device operating system release; we recommend that you keep your device up-to-date with the latest version of the operating system available to you, together with any security patches as and when they are released.
A.S.K GENVA LIMITED will never ask you to divulge your login and security details when we contact you. When you want to discuss account information, such as over webchat, we will ask you to answer security questions so you can be confident we won't give out your details to anyone else. Always check the sender of emails and messages containing links, and be careful when opening any such links.
You will be given the option to accept cookies when you use the A.S.K GENVA LIMITED website.
A cookie is a small text file that is downloaded to your device when you access a website, allowing that website to recognise your device and to store information about your preferences and actions. A.S.K GENVA LIMITED uses cookies to tell which pages of our website you access, helping us to improve our website and services.
Cookies let us monitor which pages you use, and how you use them. Consequently, the data we collect feeds into our ensuring our website remains as relevant as possible to our users. Cookies do not give us access to your device, nor do they give us access to any data other than that which you have expressly chosen to share with us elsewhere in the website or website.
You do not have to accept cookies, though failure to do so may stop you from getting the best experience from the A.S.K GENVA LIMITED website.
The A.S.K GENVA LIMITED website may contain links to websites that we think you may find relevant or interesting. Upon using any third party links, you will leave the A.S.K GENVA LIMITED website, at which point we cease to have any control over the destination website. As such, though we will always strive to ensure that the links are useful, we can in no way be responsible for the protection and privacy of any data you provide when visiting external sites. It is important to note that this privacy statement covers A.S.K GENVA LIMITED websites only, and that any external sites are not covered or governed by this statement. When visiting any website, you should always exercise caution and routinely consider the privacy policy of that particular website.
Your personal information belongs to you, and you can opt to restrict its collection or use. If you are filling in forms on the website, you have to give your explicit consent for us to send you direct marketing. If at any point you wish to change your preference for whether or not your information can be used for direct marketing, please contact us via the chat function on the website or email info@askgenva.com. Alternatively, all of our marketing commuications contain the option to unsubscribe.
Should you believe any of the information we hold about you to be incorrect, please contact us via the chat function on the website or email info@askgenva.com.
Unless we either have your express permission, or are required by law to do so, evestor will not sell, distribute or lease your personal information to third parties.
Under the terms of the Data Protection Act 2018 and GDPR, you can request details of your personal information as held by us. To make such a request, please contact us via the chat function on the website or send an email to info@askgenva.com.